Media Engineering Manager

The Media Engineering Manager is responsible for facilitating cross-functional communication in the  organization.  This includes but is not limited to providing  management expertise to the team, and bridging the needs of Sales, Client Services, Operations, and Onboarding in order to guide the team on how to fulfill new and existing service requests and more.

Duties and Responsibilities

 

  • Plan, organize, and manage the onboarding team’s tasks in order to meet company objectives and client expectations.
  • Define and implement onboarding team’s policies, procedures, and programs with a focus on process efficiency.
  • Manage and track the progress of key onboarding processes to keep internal customers informed of the status of their requested onboarding projects
  • Identify service gaps and needed performance improvements, taking direct action on easy wins and raising proposed solutions for larger issues to Director of Media Operations and Global Engineering Director.
  • Work with Global Engineering Director (providing additional resources as available) to
    • Develop new media workflow automations, processes, and services
    • Implement newly developed and/or improved product lines and services
    • Coordinate maintenance/downtime for production servers
    • Coordinate Tier 2 – 3 media engineering support
  • Provide tier 1 – 2 media engineering support
  • Monitor services and automations to identify needed improvements and take action to implement those improvements
  • Manage onboarding process and media operations technical documentation creation, maintenance, and dissemination via SharePoint Online and Confluence
  • Work with IT configure and troubleshoot Linux systems used for media workflow automations
  • Ensure issues are escalated and shared by providing daily/weekly status reports of known issues to Director of Media Operations.
  • Maintain a high degree of customer satisfaction.

 

Must be able to demonstrate:

  • Advanced written and verbal communication skills.
  • Advanced organizational and prioritization skills.
  • Understanding of digital media post-processing/production including
    • General knowledge of NLEs and DAWs
    • Experience configuring and maintaining transcoding workflows in commercial transcoding systems (Telestream Vantage, Dalet Amberfin preferred)
    • Knowledge of xml as relates to sidecar metadata utilized in digital media distribution (e.g. iTunes TV, Amazon, MEC/MMC)
    • Knowledge of post-production workflows and environments.
  • Advanced computer skills and ability to effectively operate in OS X, Windows, and the Linux CLI
  • Intermediate to advanced capabilities in the MS Office suite, familiarity with MS Project
  • Familiarity with at least one scripting language (e.g. python, ruby, *nix shell scripting)
  • Working knowledge of relational database concepts.
  • Working understanding of systems engineering concepts
  • Ability to pivot and adapt to frequently shifting business priorities and to model that behavior for the team
  • Ability to act as a leader, modeling initiative and taking a collaborative approach to facilitate team consensus.
  • Ability to work additional hours as necessitated by the work load.
  • Ability to be on call to provide after hours or weekend support for operations when needed.
  • Ability to work onsite to fulfill daily operational support needs.

 

Qualifications and Experience:

  • Minimum of 5 years work experience in the media/entertainment industry.
  • 2 years’ management experience within the digital media field.
  • Basic understanding of IP addressing, permissions, networking concepts and terminology, is a bonus to aid communication
  • Two years’ project or account management is preferred.
  • Knowledge of the basic technical specifications of media i.e. codecs, wrappers, frame rates, aspect ratios, is a large benefit.
  • Familiarity with Filemaker Pro a plus
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